Grievance Redressal Policy  

At Drapenstyle, operated by Codigocore Innovation, we are dedicated to offering our customers a reliable and effortless shopping journey when purchasing accessories. We strongly believe in fairness, accountability, and transparent communication when addressing consumer grievances. This Grievance Redressal Policy is created to ensure your concerns are responded to efficiently, professionally, and strictly in line with applicable legal frameworks.    

What Constitutes a Grievance    
A grievance refers to any dissatisfaction, objection, or complaint expressed by a customer about an accessory or service acquired through our website, where a resolution is expected. These may include—but are not restricted to—quality concerns or defects in accessories, shipment delays or wrong deliveries, payment-related complications, difficulties with exchange, return, or refund procedures, poor customer care interactions, or queries regarding our stated policies.    

How Customers Can File a Grievance    
If you encounter an issue, we request that you notify us through our available support facilities. The stepwise process is as follows:    
Access Help or Contact Section    
Go to the “Help Centre” or “Contact Us” page from our website or mobile application.  

Select the Relevant Category    
Identify the subject area that best describes the nature of your concern.  

Submit Complete Information    
Provide details including order identification number, a clear explanation of the concern, and attach any required documents or images as evidence.  

Once your grievance is submitted, our support agents will carefully review it and respond with appropriate measures.    

Escalation to Appointed Grievance Officer    
If the matter remains unresolved or you are dissatisfied with the solution given by customer care, the issue can be escalated to our officially designated Grievance Officer. This escalation is in compliance with the Information Technology Act, 2000, as well as other governing laws.  

To ensure proper oversight and legal adherence, Drapenstyle has appointed a Grievance Redressal Officer. This officer is responsible for monitoring complaint handling, ensuring impartiality, and resolving escalated or unsettled cases. Customers may contact the Grievance Officer via email at codigocoreinnovation@gmail.com.    

Process of Grievance Handling  

• Acknowledgement – Your grievance will be acknowledged within 48 hours through email confirmation.    
   
• Unique ID – A specific grievance or ticket ID will be issued, enabling you to check the progress of your complaint.    
   
• Resolution Timeline – The support team and Grievance Officer will strive to resolve matters as quickly as possible, usually within 7 working days, or as required by law.    
   
• Progress Updates – You will continue to receive timely updates regarding the status of your grievance through the registered communication channel.    
   

Closure of a Grievance    
A grievance will be treated as closed under the following conditions:  

• When a suitable resolution has been provided to the customer by the support team or the Grievance Officer.    
   
• When there is no customer response to our follow-up communications within a reasonable time after resolution is proposed.    
   
• When a final decision has been conveyed in compliance with our policies and relevant legal requirements.  

Contact Information    
For further assistance or to initiate a grievance, you can reach us at codigocoreinnovation@gmail.com.  

Note: This policy is subject to periodic modifications. For the latest version, kindly review our Terms of Use and Privacy Policy.